Getting started takes just minutes. If you're using an eSIM-compatible device, activate instantly through our app. For physical SIM cards, simply insert the SIM and follow the activation prompts on your screen. Need help? Our support team is available 24/7 to guide you through the process.

Our network delivers reliable coverage throughout North America. International service extends to over 160 destinations worldwide through our partner networks. View our detailed coverage map to check specific locations and available network speeds.

Yes! Transfer your existing number to Trek Cellular free of charge. Most transfers complete within minutes, though some carriers may take up to 24 hours. We'll handle all the paperwork and keep you updated throughout the process.

Your Trek Cellular plan automatically includes coverage throughout North America. When traveling to other destinations, your service activates the moment you land - no need to purchase a local SIM or contact customer service. Monitor your usage and manage roaming settings easily through our mobile app.

While both provide the same great service, an eSIM is a digital SIM card built into your device. It allows for instant activation and easy switching between multiple profiles. Physical SIM cards offer compatibility with a wider range of devices. Check our device compatibility list to see which option works best for you.

Absolutely. We don't differentiate between individuals, families, and businesses in our plans. Instead, our plans are designed to maximize your benefits, allow your plan size to grow (up or down), and operate as an individual, family, or business. With today's technology, a single user may have five or more devices just for their use (laptops, tablets, watches, phones, etc.). If you need more lines to accommodate your needs, please reach out to us and we'll enable the plan to be the size you need.

We'll never cut off your service or charge overage fees. Instead, data speeds reduce after reaching your high-speed allocation. Want to restore full speeds? Easily add more data through our app, with changes taking effect instantly.

Our support team is available 24/7 through multiple channels. Chat with us through the mobile app, send us an email, or call our dedicated support line. When traveling internationally, access local support numbers directly from your phone - standard calling rates apply.

Yes. Share your connection with laptops, tablets, and other devices at no extra charge. All plans include mobile hotspot capability, with speeds matching your plan's data allocation. Enable hotspot functionality directly through your phone's settings.

We accept all major credit cards, debit cards, and digital payment services including PayPal and Apple Pay. Set up automatic payments to ensure uninterrupted service, or make manual payments through our website and mobile app.

Track your data, calls, and messages in real-time through our mobile app or website dashboard. Set up usage alerts to receive notifications when approaching plan limits. All usage information updates hourly, including international roaming data.

Contact us immediately to suspend your service and prevent unauthorized use. If you're using an eSIM, reactivate your service on a new compatible device instantly. For physical SIMs, we can ship a replacement to your current location, typically arriving within 1-3 business days.

We prioritize your security with end-to-end encryption, real-time network monitoring, and advanced fraud protection. When using mobile hotspot or Wi-Fi calling features, our additional security protocols help protect your data from unauthorized access.

Try Trek Cellular risk-free for 30 days. If you're not completely satisfied, cancel your service and we'll help cover any fees associated with switching from your previous carrier.